Feb 20 2009
Complaints
Feb. 20 2009
It must be me, I have all the luck. does anybody else have anything to complain about. Let me tell you about my latest adventure. Burnham boilers. As you have probably guessed I have one. Feb 17,2009 my boiler started leaking after 9 years. I didnt know much about boilers so I looked in my instruction manual and kinda get the impression it might be under warantee. I called customer service at Burnham, they said I had to call one of there contractors and they would come out and look at the problem and make an evaluation. So I called the contractor and told the secretary my problem, she said somebody would get right back to me. Mind you Im in Maine with no heat and hot water. Well anyway nobody calls back so I called again. This time Kevin will get right back to me. Nobody calls back. Nobody in the office till tomorrow. I decide to go to Home Depot and see if they have something. I bought some boiler sealer and all you have to do is remove the relief valve pour the sealer in and your all set. When I releast the relief valve water went every where. So now i dont Know what to do for tonight. The next day the contractor calls me and tells me the facxtory rep has to look at it first and hes on vacation till Tuesday, this is Thursday morning I call bernham back and they tell me the rep doesnt have to look at it. Now Im really steaming, so I call my oil man and he says he can get a new boiler from Burnham free of charge including shipping. My house is pretty cold by now, so I called my homeowner insurance (Liberty Mutual) and she says they have to send out an adjuster. All I want to know is if the problem is covered . It cost money to send somebody out to see if Im covered. Well any way hes still not here. So I drain all the water out of the house and put the Home Depot sealer in the boiler and turn the water back on and start the boiler and low and behold no leak. Do you think I can tell my oil man to keep the new boiler when it comes in Wednesday and save it for me. When my boiler goes again he can install it then. Nobody knows I have heat and hot water. If you read the reviews on Burnham Boilers this happens every 7 to 10 years reguarly. Why dont they correct the problem? According to my oil man this happens all the time. If you have any answers or have had this problem please let me know.
